All Sales on Massage, Facials and Far-Infrared Body Wraps are Final.
Cancellations and appointment changes must be made 24 hours in advance to avoid being charged a 33% fee. The calculation of this fee will be based on the regular rate of the service scheduled, regardless of any discounts that would have been applied. All appointments, including those scheduled less than 24 hours prior to the appointment time, are subject to this policy.
Expiration policy for Gift Certificates/Groupons/Series/Package Massages
All gift certificates sold are valued at the purchase price. Gift certificates sold at full price never expire. However, they can be subject to an additional charge if prices have changed or a service is no longer available.
All gift certificates sold at a discount rate or massages sold in a three pack are good for one year from the date of purchase and do expire. They must be used by the expiration date indicated on the certificate.
However, as a courtesy to our clients we will honor the certificate for the amount paid for six months after the expiration date. For instance, if you have purchased a $90 Groupon for $45 and it has expired, we will honor the certificate for $45 towards any service at our business for six months after the expiration date listed on your Groupon.
All gift certificates that are given out for a promotion do expire. Promotions include, but are not limited to, auctions, races, and raffles. Please check the expiration date and use them within that time.
We will refund any product within 30 days of purchase.
A credit or debit card is required when booking online or over the phone. Please have the information ready when you book. This is required even if you are using a gift certificate.
Only one discount is available for use at a time. We will not combine discounts. For example, when purchasing a discounted massage package you cannot take an additional 10% off using the senior discount.
Discounts are only applied to the price of the massage. For example, when purchasing a 60 minute massage and an enhancement service the discount is applied to the price of the massage only.
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